Refund and Returns Policy

At Nytrix Insurance, customer satisfaction is our priority. Please review our refund and returns policy for more details.

Eligibility for Returns

• All items must be returned within 14 days of receipt, in their original condition and packaging.
• Personalized or custom-made plush toys cannot be returned unless defective or damaged upon arrival.

Refund Process

• To initiate a return, email us at support@softandcozy.com with your order number and reason for return.
• Once your return is approved, refunds will be processed within 7 business days and credited to your original payment method.

Damaged or Incorrect Items

• If your plush toy arrives damaged or if you received the wrong item, please contact us within 48 hours of delivery with photos for verification, and we will arrange a replacement or refund.